Client Services
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- Order Status
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- Returns
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Please select one of the topics above for more information.
Standard Hours of Operation: Monday - Friday 10am - 6pm EST
To contact Client Services for additional support, please fill out the form below or write to us at info@babapapa.com.
REQUEST FORM
If your order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.
To cancel your order, follow the below steps:
- First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
- Within the Order History section, find the corresponding order number and select “View or Manage.”
- Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancellation option is unavailable, please contact our Client Services team for further support.
- Then select “Confirm Cancellation” to submit the cancellation.
- If your cancellation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.
If your order is processing, you can change the shipping destination before it ships. To change your shipping address, follow the below steps:
- First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
- Within the Order History section, find the corresponding order number and select “View or Manage.”
- Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
- Enter your new address details and select "Confirm Updated Address."
- Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.
At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancellation guide above.
- If you are unable to locate your order confirmation, please check your spam or junk mail.
- If you still are unable to locate the email, please contact Client Services.
We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal. During a high volume release certain payment methods may be unavailable for security reasons.
Promotional offers and store credits are not applicable to prior purchases. To receive a discounted price on a product, it must be included in an active promotional sale, and the discounted rate is exclusively valid throughout the duration of the sale period. If you have any questions, please contact us.
Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.
Our standard order processing time is up to three business days. Order processing on made-to-order products is up to 7 days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.
Domestic orders of hats and handkerchiefs will deliver via USPS Ground Advantage within 5 business days after the order is processed. Other options are available at check out.
Bags are shipped separately to protect their integrity, and that of the hats. Bags will deliver 2–8 days after the order is processed.
International orders of hats and handkerchiefs will deliver via UPS Worldwide Expedited within 4–6 business days after the order is processed. Other options may be available at check out depending on your region.
Bags are shipped separately to protect their integrity, and that of the hats. Bags will deliver 5–8 days after the order is processed.
Please note that duties are not collected by us. Depending on the total value of your order, duties may apply. We recommend checking your country's specific duty requirements. If applicable, you will be notified by the shipping company or your country's customs department.
If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.
If your package has been returned to our warehouse, please contact us for further assistance.
At BABA PAPA, we are committed to providing unique and personalized products to our valued customers. As such, all sales are final. Due to the bespoke nature of our offerings, we are unable to accept returns, as we cannot verify that items have not been used.
Our priority is your satisfaction. If you have any concerns or are not completely satisfied with your purchase, please reach out to our Customer Service team. We are here to assist you and address any issues you may have.
Please contact us about any damaged or defective items with accompanying photos within a 7-day period from the date of delivery.
To find the care instructions for a product, check the item’s Product Details tab. Hat and handkerchief care instructions are sent with your order. For questions about a specific product, please contact Client Services.
If you are interested in placing a special custom order or a bulk order, please contact us at info@babapapa.com.