Return Policy

BABA PAPA aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

To return an item, the following conditions must be met:

• Returns must be requested within 10 days of delivery.

• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

• We are not responsible for the risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you. 

Please note:

• Items purchased during sales cannot be returned or exchanged.

• Made-to-order products cannot be returned or exchanged.

• Items marked as Final Sale cannot be returned or exchanged.

• U.S. customers will not be refunded for initial shipping costs.

• International customers will not be refunded for initial shipping costs and a return shipping fee will be deducted from your refund to cover the cost of the return shipment.

• Store credit will be issued for the retail price of item(s) purchased.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.

 

Domestic Return

U.S. customers can begin the return process here. To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid UPS return label will be generated.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid UPS return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items.

We offer two exchange options: Instant Exchange and Standard Exchange.

1. Instant Exchange:
• Your exchange is initiated immediately upon submission, securing inventory for the items you want to exchange.
• A $1.00 hold is placed on your credit card.
• A return label is generated for you to send back your original order within 14 days.
• If the original order is not returned within 14 days, the full exchange amount will be charged to your card.

2. Standard Exchange:
• Your exchange order is processed once your return is delivered and processed in the system.

All exchanges are shipped with standard shipping. You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

 

International Return

International customers can start the return process here. To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid DHL return label will be generated.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid DHL return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for international orders.
• We are not responsible for any loss or damage during return shipment. If you decide to place a new order, the cost of shipping will not be included and will have to be paid again.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

Frequently Asked Questions About Returns

• When can I expect my return to be processed?

  • Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

• Can I cancel all or part of my order?

  • We strive to process and ship orders quickly, which means cancellations are typically not possible. However, if you’re a loyal customer and make a special request, we might accommodate cancellations on a case-by-case basis. Please contact us as soon as possible at support@babapapa.com.

• What if I receive a damaged product?

  • Please contact us about any damaged or defective items with accompanying photos within a 7 day period from the date of delivery.